Creative Blinds is proud to own and operate the only Hunter Douglas Authorized Service Center for the city of
Houston.
Repairs
For the first year from the installation date, Creative Blinds offers an in-home assurance policy. If your
shade requires service during the first year, you can send a picture of the shade, a description of the issue
(videos are great!), as well as the room location to repairs@creativeblinds.com. From there, we will contact you
with any questions, and/or will submit a service request. It typically takes about 14 days to get a service visit
scheduled, depending on volume.
If your shade is outside of the in-home warranty period (1 year), the shade must be removed from the
window and brought into our Repair Center.
Get Directions
Repairs are assessed by our skilled technician at our Flagship location.
Repair Center hours are 9a – 4p Monday through Friday. You can reach our support line at (713) 984-1122. Press 3 for service and repairs.
Tips for assessing your shades before you call
- Check Batteries: see Creative Blinds #ShadeTherapy section on YouTube for all sorts of information on changing batteries in the shade (AND the remote!), operating your shade, and more.
- As a first step, or if you have programming issues, you may wish to call the Hunter Douglas Powerview hotline, at (844) 797-8439.
- On the Powerview App, under ‘More,’ choose Support, and then, Troubleshooting, for a possible quick fix.
Once Creative Blinds assesses the shade and the status of your Hunter Douglas warranty, it typically takes 4-5 days to complete the repair locally. Some products must be shipped back to Hunter Douglas’s central repair center, in which case it could take 2-3 weeks to get the product back to our warehouse. Creative Blinds also has a Replacement Program, whereby if you decide to purchase a new shade, we offer an additional 20% off our already-discounted pricing. Please let our professional in the showroom know if you’d like to learn about the latest and greatest options, and pricing, to replace your existing shade. We look forward to serving you!
The Repair or Replace Program
Repairs: Hunter Douglas is happy to service your Hunter Douglas repair and takes great pride in being Houston’s only Authorized Hunter Douglas Service Center.
Replacements: With our replace option, you can also upgrade to a new shade at 20% off on top of our standard discounts (and 15% on the rest of your order).
If your shade is outside of the in-home warranty period (1 year), the shade must be removed from the window and brought into our Repair Center.
Want even more tips for your shades? Check out Shade Therapy on YouTube.
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- Learn how to replace the batteries in your Hunter Douglas shades
- How to set limits on your custom window shades with the Powerview® Gen 3 app.
- Tips on using the SoftTouch motorized wand.